Shipping and Returns

Shipping

 
Royal Mail Delivery
UK 1st Class

All Items £6.00
 
We ship orders as soon as possible. Orders on stock items placed before 3:00pm are usually shipped the same business day but out of stock items and bespoke or personalised products can take more time. If you are in a hurry or have a time commitment please let us know.
 
Working days are Monday to Friday excluding bank holidays. Weekend orders are shipped on Monday.
 

Free Shipping

 
For qualifying orders spending more than £65. Free shipping is only available to mainland UK (excludes Northern Ireland)
 

Shipping Charges

 
Shipping charges are determined by the delivery address location & the type of service delivery type you select. Entering the correct postcode is your responsibility.
 
For shipment within the UK, actual shipping charges are available upfront: simply register on our website, add the required products to your shopping basket. No other information is required. The total charge for your order will be shown in your shopping basket.
 

Returns

 
If you’ve ordered products that you want returning then it’s easy to get a refund. There’s a no quibble money back guarantee. Just call 0161 883 2502 or head over to the contact form quoting your order number, the products you want returned and the reason for the return. A member of staff will create a returns form for you to include with the products. The return address and reference number will also be on the form which will be emailed to you within 24 hours of you requesting the return.
 
We’re happy to accept non faulty products back from you within 30 days of the products being delivered. However the products must be in a saleable condition, cannot be personalised and must be in their original packaging. Whether products are considered resalable is at the discretion of the company.
 
Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you. We will also send our courier UPS to collect the products, or you can send them back yourself. The cost of returning non faulty products must be borne by the customer.
 
We will examine the products you return and notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned products or 30 days from refund approval following inspection of the faulty products.
 
Any products returned after 30 days will not be entitled to any refund whatsoever.
 

Shipping Damage

 
If you receive an item that has been damaged during shipping, we will either replace the item or ship replacements parts (if for example the item requires assembly and some parts are missing or damaged). We will ship replacement products or parts via normal shipping methods. We may need your assistance in filing a claim with the shipping company that damaged the items. If you can, take a picture of the package when it arrives if it is damaged. We appreciate your cooperation. We will collect any damaged merchandise that must be returned to us.
 
Please note that certain areas can take longer than others.